Back in the day, I shopped at the one grocery store in a bit of a food desert. They’d have all…I don’t remember 10? 12?..checkout lines open all day, and you’re still guaranteed to spend half an hour in line. If they could have replaced 2 checkout lines with 6 self-check kiosks, or 4 & 12, it would have helped a lot, but they hadn’t been invented yet.
Now, I shop in a better neighborhood where they have 6 kiosks, one staffed checkout, and 8 lanes closed. Start with a technical solution to a real problem, and some MBA is going to come in and figure out how to turn it back into a problem.
I think they mean Navy SEALs, not pinnipeds.